every year 3.15 became exposure table some enterprises or industrie

In fact, every year 3.15 became exposure table some enterprises or industries, although exposure to urge the rectification of some enterprise or industry, but the overall look, Chinese consumers rights road is still very embarrassed. Investigate its reason, the author thinks that, the so-called consumer rights, should be the enterprise, consumer, legislation, supervision and law enforcement departments multi-pronged, joint efforts to implement the rights. But unfortunately, some aspects of the look, seem to have different degrees of problems. In this case, we may wish to combine the 3.15 exposure of apple "cover" the apple products after sale service problem to illustrate.

According to the 3? 15 party exposure, long-term since, apple mobile phone implementation with foreign different customer service policy in the Chinese market, in China's claim that "to upgrade to repair", "the exchange" and no real replacement machine, usually of old mobile phone cover, to escape the Chinese mobile phone three packs of provisions. In addition, China's three package requirements, the main components of notebook warranty for two years, but Apple iPad machine only one year warranty, the customer service staff, apple responded by saying, this is because the iPad is not a computer, not according to the computer three package execution. However, China Quality Certification Center official website found that: the United States Apple Corp in China CCC certification, a variety of iPad product names are marked as "portable computer".

Can not help but doubt here I was, since Apple products do not comply with the provisions of China three package, not to say the problem, in this case, even if there is no problem, theoretically it should not be allowed to sell in china. It relates to a universal problem, that is when the consumer rights law provisions related to a business product or service provision and the Chinese are different, even contradictory, how should do? This may involve more should be our relevant legislation and law enforcement. The consumer law of us is enough perfect? Our law enforcement execution is really in place?

In this regard, relevant personage says, the apple Multi-National Corporation, according to law enforcement departments is the department regulations, the legal level low, the punishment is not enough. It is not difficult to see, make consumer rights law of our country in terms of multinational enterprises (including to the disciplinary) still exist, and need to be improved and strengthened. In view of this, some experts suggest, to deal with violations of the rights and interests of consumers of the enterprise should take the punitive damages, in foreign countries, the punitive damages should be several times higher than the actual loss caused loss to consumers, or even dozens of times, purpose is to purify let enterprise infringes the rights and interests of consumers pay a heavy price in exchange for market environment.